Customer reviews of Doncaster Motor Group

By Barry K on 19 February 2020 | Purchase not verified

The car I bought broke down after ten days, when I got the car back two weeks later had it serviced, two broken coil springs and faulty brakes, plus illegal tyre, be careful when purchasing a car from them.

Reply from Doncaster Motor Group on 02/04/20

Hi Barry And thanks for your feedback. Firstly sorry to hear that your car broke down after 10 days. After checking your file, we discovered that it was actually 23 days not 10, As the car was purchased in November 2019, and broke down mid December. Unfortunately we cannot predict when Used cars will break down, however we are happy that we managed to diagnose it to be just a Temperature Sensor, and that this sensor was replaced free of charge through your warranty. As i recall,It was also collected from your address as a good will gesture, again free of charge. Secondly, when you called us to notify us that you've had it serviced in Feb 2020, (2 months later, not 2 weeks) you mentioned the brake pads and springs needed changing. When we asked for you to bring the vehicle back for us to check this, you said you had already gone ahead and replaced them, not allowing us the opportunity to even check Regards D.M.G.

By lee P on 07 January 2020 | Purchase not verified

polite and friendly service. great staff. would you them again

Reply from Doncaster Motor Group on 02/04/20

Hi Lee, and thanks for taking the time out to give us a nice and positive review. Its very much appreciated. kind regards, Doncaster Motor Group

By Grace H on 14 November 2019 | Purchase not verified

The car I went to view was filthy when I arrived. There was no sign of the gentleman I had spoken to on the phone anywhere, just this man who claimed he was a ‘mate’ of the owner who knew nothing about the car. When I asked about the car this man just shoved his phone in my face so I could read about the car from what had been written on autotrader, (as if I hadn’t already read the page on this car several times) and kept on going on about an engine change that hadn’t been mentioned on the page, on our emails or over the phone. He only cared to tell me once I had made all the effort to travel to Doncaster to then realise that the car was basically due to break down any minute by the sound of the engine. Do not reccomend this place at all.

Reply from Doncaster Motor Group on 02/04/20

Hi Grace, and thank you for your feedback. Sorry that the car you came to view wasn't valeted to your standard, however we do try our best to keep all vehicles presentable at all times, even during busy periods and will take your opinion on board. Secondly, all of our vehicles come with a warranty as standard, regardless of price, age, or mileage, which also can be extended if required. Once again sorry if your experience this time around wasn't a pleasurable one, but if we ever do get the opportunity again in the future, we promise to do our best to look after you. Kind regards, Doncaster Motor Group

By Cynnan J on 19 October 2019 | Purchase not verified

Very honest and very polite in providing service. Excellent experience in buying my new car. Service with a smile :-) 5STAR

Reply from Doncaster Motor Group on 26/05/20

Thank you for your kind words and positive feedback. Always much appreciated. Best regards from the DMG Team

By Jeanette P on 16 October 2019 | Purchase not verified

Bought my new car today from these guys . The owner of doncaster motor group gave me a fantastic deal on my part ex , excellent customer service and friendly . 100% please with my car it looked fantastic and 100% please with the service .

Reply from Doncaster Motor Group on 23/01/20

Many thanks Jeanette for taking the time out to leave us some lovely comments, really positive feedback, and overall a really nice review. Its very much appreciated. We are glad your happy with your new BMW, and hope it serves you well. All the best from the D.M.G Team

By eyob H on 01 October 2019 | Purchase not verified

really nice guys and hep full. the way treating customers is excellent.really I appreciate that. nice service and really very quality cars and it is not touch expensive.the cars is with one month warranty plus mot so every happy with their service.i recommend to buy cars from Doncaster motor group.

Reply from Doncaster Motor Group on 14/10/19

Many thanks Eyob for your kind words. Much appreciated. Be sure to pop in for coffee when your next in the area Regards D.M.G

By ashley M on 30 September 2019 | Purchase not verified

I had a excellent experience, the gentlemen are really kind and helpful would go back again

Reply from Doncaster Motor Group on 23/01/20

Thank you Ashley for the lovely feedback. Much appreciated. would love to deal with you again when you look to buy your next car. All the best from the team at D.M.G.

By Ellie M on 28 September 2019 | Purchase not verified

Excellent service. Everything was explained really well and there was no rush to buy the car as they were patient. Would recommend to anyone looking to buy a reliable car.

Reply from Doncaster Motor Group on 23/01/20

Hi Ellie And thank you for taking the time to leave us such great feedback, and a lovely a positive review. Best wishes from the team at D.M.G.

By Amanda B on 16 September 2019 | Purchase not verified

Really friendly and helpful service. No dramas. Smooth transaction of the purchase of my new BMW X3. would highly recommend

Reply from Doncaster Motor Group on 23/01/20

Hi Amanda And thank you for your lovely review. It was a pleasure to deal with you kind regards D.M.G.

By Peter W on 06 September 2019 | Purchase not verified

great custome service from the start no pushy salesman!

Reply from Doncaster Motor Group on 23/01/20

Thank you Peter. It was a pleasure to deal with you, and hope your new motor does you proud. kind regards D.M.G.